Refund Policy
Last updated: October 1, 2026
1. 7-Day Money-Back Guarantee
All initial purchases of subscription plans (Monthly, Yearly, and Lifetime) are covered by a 168-hour (7-day) money-back guarantee. You can request a refund at any time within 7 days from the moment of purchase.
2. Application Process
To initiate a refund, you may choose any of the following three methods (please describe your reason for refund, thank you for your cooperation):
- Log in to Account - Subscription Management and click Cancel Subscription.
- Send the email address used during subscription or your Order ID to [email protected].
- Submit a request via our Feedback form.
3. Billing & Refund Details
We are dedicated to providing a secure and transparent payment environment:
- Refund Processing: For initial refund requests submitted within the timeframe above, refunds will be issued to your original payment method. We do not charge any additional refund processing fees; refunds are processed through our payment provider, minus any non-refundable payment processing fees where applicable.
- Payment Platform: All transactions and refund operations are processed securely and compliantly by our officially authorized, trusted third-party payment processors and Merchant of Record. AceFetch does not directly store or handle your sensitive card credentials.
4. Processing Time
To ensure your request is handled promptly, our process is as follows:
- Review: We complete internal reviews within 1-2 business days after receiving your request.
- Payout: Once approved, funds are typically issued through the original payment processing channel within 1-3 business days. Final arrival time depends on your card-issuing bank or payment network.
5. Technical Compatibility Support
If you experience technical issues where specific web media streams cannot be inspected or captured, please contact our support team via feedback or email first.